Shipping policy

Shipping Policy

Order Processing

  • Orders are processed within 1–3 business days after payment confirmation.
  • Orders placed on weekends or public holidays will be processed on the next business day.

Shipping Coverage

  • We currently ship across India.
  • International shipping may be offered in the future.

Delivery Time

  • Metro cities: 3–7 business days
  • Other cities and towns: 5–10 business days
  • Remote locations: 7–14 business days

Delivery times are estimates and may vary due to courier operations, weather conditions, or other unforeseen circumstances.

Shipping Charges

  • Free shipping on orders above ₹999.
  • A standard shipping fee may apply to orders below ₹999 and will be displayed at checkout.

Order Tracking

  • Once your order is shipped, you will receive a tracking number via email, SMS, or WhatsApp.
  • Customers can track their shipment using the courier partner's tracking system.

Damaged or Missing Packages

  • If your package arrives damaged, please contact us within 48 hours of delivery.
  • Please provide photos and an unboxing video for verification.
  • Claims reported after 48 hours may not be eligible for replacement or refund.

Incorrect Address

  • Customers are responsible for providing accurate shipping information.
  • Additional shipping charges may apply for re-shipment due to incorrect addresses.

Delayed Deliveries

  • While we aim to deliver within the estimated timeframe, delays may occur due to circumstances beyond our control.
  • Zila Silver Ornaments is not responsible for courier-related delays once the order has been dispatched.

Contact Us

For shipping-related inquiries:

Zila Silver Ornaments
Email: support@zilasilver.com
WhatsApp: +91 XXXXXXXXXX

Recommended settings for your silver jewellery store

  • Free shipping above ₹999 or ₹1499
  • Processing time: 1–2 days
  • Delivery: 3–7 days
  • Tracking for all orders
  • Require unboxing video for damage claims

These terms are suitable for lightweight silver jewellery such as anklets, rings, chains, earrings, and bangles sold throughout India.