Refund policy

Zila Silver Ornaments – Return & Refund Policy

Returns

  • Customers can request a return within 7 days of receiving the product.
  • Items must be unused, unworn, and in their original packaging with all tags and invoices.
  • For hygiene and safety reasons, damaged or altered items are not eligible for return.

Non-Returnable Items

  • Customized or personalized jewellery.
  • Gift cards and promotional items.
  • Products damaged due to improper use by the customer.

Damaged or Wrong Products

  • If you receive a damaged, defective, or incorrect item, contact us within 48 hours of delivery with photos and an unboxing video.
  • After verification, we will provide a replacement or full refund.

Refunds

  • Once the returned item is received and inspected, refunds will be processed within 5–7 business days.
  • Refunds will be credited to the original payment method.

Return Shipping

  • Customers are responsible for return shipping charges unless the item received is defective or incorrect.

Exchanges

  • Exchanges are available only for damaged, defective, or wrong products, subject to stock availability.

Contact

This type of policy is commonly used by Shopify stores and can be configured through Shopify's return rules and policy settings. Shopify allows you to set return windows, return shipping rules, restocking fees, and mark certain products as final sale.

For silver jewellery, I recommend:

  • 7-day return window
  • 48-hour damage reporting
  • Unboxing video required for damage claims
  • No returns on customized items
  • Free replacement for seller mistakes

This balances customer trust with protection against misuse.